Frequently Asked Questions
Q.Reservations and Deposits
A.All reservations require a $50.00 deposit to secure each rental booking. Events will not be confirmed without the required deposit. Need to make a payment?
Q.Cancellation Policy
A.If Jump & Laugh determines cancellations are necessary due to inclement weather such as precipitation, high winds or other acts of nature or other dangerous circumstances, your deposit will be fully refunded. Jump & Laugh reserves the right to cancel any reservation that may jeopardize safety.
Cancellations based on customer decision must be made at least 7 days prior to schedule event to receive a refund. No refunds will be given once the units are delivered and accepted by customer, even if inclement weather follows.
Cancellations based on customer decision must be made at least 7 days prior to schedule event to receive a refund. No refunds will be given once the units are delivered and accepted by customer, even if inclement weather follows.
Q.Payment
A.All remaining balances are due on delivery and payments must be made with cash or check on delivery. We also accept credit/debit cards, however those payments must be processed at least 24 hours prior to your event. Need to make a payment?
Q.Rental Hours
A.You must specify your desired rental time during booking. On the day of the event, unless otherwise specified we will arrive on or before your listed start time. If you have a desired delivery time frame, please let us know so that we can accommodate it.
Q.Delivery & Set-Up
A.The contact person on the contract must be present on delivery to review the contract and safety procedures. Once the inflatable is set up and secured, it cannot be moved. The set up area needs to be easily accessible and free of debris.
The best location to set up an inflatable is an open, flat area with no overhead trees or power lines. Depending on the number of rentals, set up can take approximately 30-45 minutes. Please check the dimensions of your booked inflatable to ensure enough space is available to accommodate the rental. It is the customer’s responsibility to measure in advance for adequate space and provide a flat area for set up clear of objects and debris.
Inflatables use a fan blower in order to remain inflated so a source of power must be available to power the inflatable. If electricity is not available, then a generator can be rented at an additional cost.
The best location to set up an inflatable is an open, flat area with no overhead trees or power lines. Depending on the number of rentals, set up can take approximately 30-45 minutes. Please check the dimensions of your booked inflatable to ensure enough space is available to accommodate the rental. It is the customer’s responsibility to measure in advance for adequate space and provide a flat area for set up clear of objects and debris.
Inflatables use a fan blower in order to remain inflated so a source of power must be available to power the inflatable. If electricity is not available, then a generator can be rented at an additional cost.
Q.Pick Up
A.Our staff will return to pick up your rentals within three hours of your requested end time.
Q.Safety and Operating Procedures
A.Please refer to the terms of use in your contract for a complete list. It is important that all users follow the guidelines listed on the agreement.
Q.Damage and Incidentals
A.If your rental becomes damaged while operating, please have all users get off the ride and deflate immediately. Please do not attempt to use the inflatable of any damage occurs. If the inflatable is damaged in any way due to user neglect or not following proper safety guidelines, the customer may be subject to repair and clean up fees.
Q.Concession Equipment
A.Customers are responsible for returning concession equipment in the manner it was issued to them. Our concession equipment comes with the following supplies:
Snow Cone Machine: 50 cones & 1 quart of syrup
Cotton Candy Machine: 50 cones & 1 box of floss
Snow Cone Machine: 50 cones & 1 quart of syrup
Cotton Candy Machine: 50 cones & 1 box of floss
Q.Park Rentals
A.We are a preferred vendor with the City of Raleigh. If you are having your event at at City of Raleigh Park, you will need to contact the specific park to complete the Rental Agreement. ALL rentals at a City of Raleigh park require generators and must be anchored by sandbags, according to your rental agreement and permit. You can add a generator to your order for $60 and the use of sandbags cost is $15.
Please review the City of Raleigh Inflatable Jumper Guidelines.
If you do not book a generator, we are not able to come back out and provide one the day of your event.
Please review the City of Raleigh Inflatable Jumper Guidelines.
If you do not book a generator, we are not able to come back out and provide one the day of your event.
